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One & Only- Custom Made

SOLD

Maonno One & Only Beige €38.00
Maonno One & Only Shiny Pink €35.00
Maonno One & Only Red Kiss €35.00
SOLD

Maonno ''THE QUEEN'' Bracelet €38.00

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FAQ-S

How to place an order?

To place your order, please follow these steps:

Add the desired item to your cart on the product page.
Click the “View Cart” button located in the right corner of the page. This action will direct you to your cart.
Complete your purchase by selecting the “Checkout” button in the bottom right corner of the cart page.

Please ensure that you fill out the "Remark" section; otherwise, you will be unable to complete your order. We also recommend reviewing our terms of purchase prior to finalizing your transaction.

How long will my order take to arrive?

All orders are processed and prepared within 24-72 business hours from the order confirmation date. Please note that this processing time may vary during periods of sales or promotions. Should you believe your order is experiencing a delay, please reach out to our customer service team via the provided contact form.

Shipping Options:

BOX NOW delivery (2-4 working days): Available exclusively for Croatia
Standard Shipping (Hrvatska Pošta): Once prepared, the shipping time is 3 to 7 working days within Croatia, 5 to 10 working days for EU countries, and 5 to 15 working days for destinations outside the EU.

Important Note: During peak periods, such as Black Friday, Cyber Monday, and Christmas, courier companies may experience higher volumes, which could lead to slight delays in delivery. If your order has not arrived within a reasonable timeframe, please contact us for assistance.

Returns and Exchange Policy

What is your return policy?

We accept returns under the following circumstances, excluding personalized items:

The order arrived in poor condition.
An incorrect size was ordered and a size exchange is desired.
The product does not meet your expectations, and you wish to exchange it for a different item or return it.

All products returned for exchange or refund must be in pristine condition with no visible signs of use. We cannot process exchanges or returns for items that are not returned in perfect condition. It is your responsibility to ensure that items are properly packaged to arrive at our facilities in excellent condition.

Gifts included with your purchase must also be returned if you are requesting a return.

You have 30 days from the date of delivery to initiate any exchange or return.

Exceptions: Orders placed between November 25th and January 6th may be exchanged or returned until February 7th.

What is the item warranty?

All items come with a three-month warranty for all components, starting from the date of delivery. This warranty is valid for defects in materials and/or workmanship. It does not cover wear and tear or damage resulting from physical or accidental abuse. For care instructions, please refer to our online Jewelry Care guide.

To utilize the warranty, please contact us through our Returns Centre, and our Customer Care Service will assist you.

Cancellation Policy

Please note that once orders have been shipped, they cannot be cancelled. Should you wish to cancel an order, we encourage you to contact our customer service team at your earliest convenience, and we will make every effort to accommodate your request. Additionally, you have the option to manually cancel your orders directly from your user profile page.

Can I remove items from my order?

Yes, you may remove items from your shopping bag provided that the order has not yet been processed. Please ensure to make any changes to your order before it is finalized.

Policy on Changes and Refunds for Personalized Items

Please be advised that personalized items are produced specifically to your request and, as such, cannot be modified or refunded unless they are defective.

Engraving Options for Jewel Designs

The ability to engrave on both sides of the jewel depends on the specific product. Engraving is feasible on items with flat front and back surfaces.

What types of engravings are available?

The engraving is limited to the name of the person you provide to us. If you have specific requests or need further assistance, please let us know.

Can I choose the font or style for the engraving?

Currently, we offer a standard engraving format and do not provide options for selecting different fonts or styles. If you have specific requests or need further assistance, please let us know.

TERMS OF SERVICE

WEBSITE

The website provides users with access to information and services offered by Maonno d.o.o. to interested individuals and organizations.

Access to and use of the website are free of charge for its users.

No prior subscription or registration is required to access or use the website.

The language of the website is Croatian. Maonno is not responsible for any lack of understanding of the language by users or for any consequences arising from it.

Maonno reserves the right to modify, eliminate, or change website content without notice and at its discretion, without being liable for any consequences this may cause users.

The website's content may not be used for advertising, promoting, or disseminating information—whether personal or third-party—without prior authorization from Maonno. Users are also prohibited from using the available information and services for unsolicited advertising purposes.

Third-party links and hyperlinks directing to the website must redirect users exclusively to the website without false, misleading, or confusing indications. Unfair or unlawful actions against Maonno through such links are prohibited.

The website uses cookies. Our Cookies Policy, which respects confidentiality and privacy, is available for review.

All intellectual and industrial property rights concerning the website and its content are the exclusive property of Maonno. The website and its content are for personal use only.

Any other use of the content, including copying, reproducing, distributing, transforming, or public communication, is strictly reserved for Maonno and requires prior written authorization.

Access to the website and any unauthorized use of the information contained therein are the responsibility of the user. Maonno is not liable for any consequences, damage, or harm resulting from such access or use of the information. Additionally, Maonno is not responsible for security errors or any harm caused to users’ IT systems (hardware or software), folders, or documents due to:

The presence of a virus on the user’s device,
Browser malfunction,
Use of outdated browser versions.

Maonno assumes no liability for the accuracy or speed of hyperlinks on the website directing to other websites, nor does it guarantee the usability or content of such links or the functioning of external websites.

Maonno is not liable for any viruses or malicious programs that may damage users’ devices when accessing the website or external websites linked from it.

ORDERS & PAYMENTS

Every product is carefully prepared at our facilities to ensure it arrives undamaged. In case of damage during shipping, please contact us. Maonno is not liable for any damages incurred during transportation.

If you experience difficulties placing an order or navigating the website, please restart your browser. If issues persist, contact us, and our IT team will assist you as soon as possible.

Accepted payment methods include:

Credit or debit cards such as VISA, MasterCard, American Express, and other international cards,
PayPal, an international payment operator that allows payment regardless of whether you have a PayPal account,
Cash on Delivery (only available within Croatia).

If you encounter payment problems, please:

Use a different credit card,
Try another payment method,
Restart your browser and try again,
Clear your computer’s cookies or cache and retry.

If the issue persists, please contact us.

Payments should generally be made to the following bank account:

Account holder: Maonno

Address:
IBAN:
BIC (SWIFT):

RETURNS & EXCHANGE

Items can be returned or exchanged under the following conditions:

If you ordered the wrong size,
If the product did not meet your expectations,
If the product was damaged at the time of purchase.

Products must be returned in their original condition, without any signs of wear, damage, or hidden defects. Packaging should adequately protect the item during return shipping. We recommend using the original box if available. If the product is returned in a condition other than how it was received, the request for a return or exchange will be void.

The return or exchange window lasts for 30 days from the date of delivery.

For exchanges, visit our Returns Center, and our Customer Support team will guide you through the process.

For returns, fill out the form in our Returns Center. Once your package reaches us, we will issue a refund to your original payment method within 2-3 business days. For Cash on Delivery orders, provide details for a Croatian bank account.

Maonno is not liable for lost packages, and it is the customer’s responsibility to ensure the item reaches us in good condition.

Customized items cannot be returned or refunded.

ITEMS WARRANTY

All products are covered by a warranty for material and workmanship defects in accordance with applicable law. The warranty does not cover wear and tear or accidental damage.

APPLICABLE LAW AND DISPUTE RESOLUTION

Disputes related to these Terms of Service will be governed by Croatian law and settled by competent courts in Zagreb, Croatia.

INCORPORATION BY REFERENCE

The Maonno Shipping & Delivery and Privacy Policy provisions are integral parts of these Terms of Service.

APPLICABILITY

These Terms of Service are applicable from

PRIVACY POLICY

MAONNO PRIVACY POLICY

1. INTRODUCTION

1.1 We are committed to safeguarding the privacy of maonno.co visitors and service users in accordance with the principles and provisions of the General Data Protection Regulation (EU) 2016/679.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of maonno.co visitors and service users; in other words, where we determine the purposes and means of processing that personal data.

2. CONTACT INFORMATION

Maonno
Company registration number:
VAT number:
hello@maonno.hr

2.1 When you place an order and conclude a contract with "Maonno" via www.maonno.com, you are entering into an agreement with "Maonno"

2.2 Important Information about Maonno, Croatia

Maonno, Croatia
10 000 Zagreb, Republic of Croatia
Croatia company register number (MBS):
Croatia VAT number:
hello@maonno.hr

3. TERMS OF SERVICE, NOTICES, AND REVISIONS

3.1 These Privacy Policies are an integral part of the Terms of Service and should be interpreted in conjunction with them. If you have any concerns about privacy at maonno.com, please contact us with a thorough description, and we will endeavor to resolve them. Our business is constantly evolving, and our Privacy Policy and Terms of Service will be updated accordingly. We will periodically send reminders of our notices and conditions via email, but you are also encouraged to check our website regularly for updates. Unless stated otherwise, our current Privacy Policy applies to all personal information we have collected from you.

4. HOW WE USE YOUR PERSONAL DATA

4.1 We may process data related to your use of maonno.com and its services ("usage data"). This data may include your IP address, geographical location, browser type and version, operating system, referral source, duration of visits, page views, and navigation paths. It is processed for analyzing website and service usage.

4.2 We may process your account data ("account data"), which includes your name, email address, and date of birth. This data is processed for managing your account, securing the website, and communicating with you.

4.3 Additional categories of personal data we may process include your profile information, service-related data, transactional information, and any correspondence you submit through the website.

5. PROVIDING YOUR PERSONAL DATA TO OTHERS

5.1 We may share your personal data with affiliates and third parties as necessary, including service providers for payment processing, customer relations management, and targeted advertising. We ensure all third parties comply with data protection standards. For more details on third-party service providers, such as Shopify and Google Analytics, please refer to their respective privacy policies.

6. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

6.1 Your personal data may be transferred to locations outside the European Economic Area (EEA) as required for our business operations. Where necessary, we implement appropriate safeguards in line with the European Commission’s adequacy decisions.

7. RETAINING AND DELETING PERSONAL DATA

7.1 We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. After the retention period, your data will be deleted or anonymized.

8. YOUR RIGHTS

8.1 You have various rights under data protection law, including the right to access, rectify, delete, restrict processing, and withdraw consent for the use of your personal data. You may exercise these rights by contacting us through the information provided in Section

IMPRINT

Company:

Competent court register: Commercial court in Zagreb (Address: Amruševa 2 / 2, HR 10000 Zagreb, Republic of Croatia)

Company registration number (hrv. MBS):

VAT identification number (hrv. OIB):

Headquarters:

E-mail address: hello@maonno.com

Phone:

The information provided above is provided pursuant to the Croatia Electronic Commerce Act (Official Gazette number 173/2003, 67/2008, 130/2011, 36/2009, 30/2014, 32/2019).

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